Complaint Management

General Banking → Customer Services → Complaint Management

SL	Title
1	Regarding Receive and Disposal of Clients’ Complaint and Application. Ref: BRPD Circular Letter No. 23 dated 13-Jun-2022.
2	Regarding national integrity award guideline. Ref: BRPD Circular Letter No. 29 dated 04-Dec-2019.
3	Regarding National Integrity Award Guideline. Ref: BRPD Circular No. 08 dated 08-Aug-2018.
4	AMENDMENT TO GUIDELINES FOR CUSTOMER SERVICES AND COMPLAINT MANAGEMENT. REF: FICSD CIRCULAR LETTER NO. 01 DATED 12-02-2017.
5	TO ENSURE CUSTOMERS INTEREST WHILE MAKING INTERBANK AUTOMATED TELLER MACHINE (ATM) & POINT OF SALE (POS) TRANSACTIONS UNDER NATIONAL PAYMENT SWITCH BANGLADESH (NPSB). REF: PSD CIRCULAR LETTER NO. 12 DATED 09.12.2015.
6	GUIDELINES FOR CUSTOMER SERVICES AND COMPLAINT MANAGEMENT. REF: FICSD CIRCULAR NO. 01 DATED 13.07.2014.
7	IMPLEMENTATION OF NATIONAL INTEGRITY POLICY. REF: BRPD CIRCULAR LETTER NO. 21 DATED 12.11.2013.
8	PUBLICATION OF PHONE NO. & E-MAIL ADDRESS OF “COMPLAINT CELL” OF THE SCHEDULED BANKS IN THEIR RESPECTIVE WEB-SITE AND DISPLAY OF THE SAME IN THE VISIBLE PLACE OF EVERY BANK BRANCH. REF: FEIVD CIRCULAR LETTER NO. 01 DATED 19.10.2011.
9	Setting up of “Complaint Cell” in zonal offices of the banks. Ref: BRPD Circular Letter No. 11 dated 26-Jul-2011.
10	Regarding formation of “Complaint Cell” in the Banks. Ref: BRPD Circular No. 01 dated 05-Jan-2005.

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